If you wish to return an item(s) using a courier other than the Collect+ service we provide, we recommend that you use a trackable courier as the you are liable for merchandise until it is delivered back to us. We offer UK returns service with Collect+ at a charge of £4.20.
We reserve the right to refuse exchanges or refunds on garments that are, marked in anyway, smelling worn or washed We are happy to exchange or refund, UK and international, web ordered goods provided they are returned to us with proof of purchase within 28 days in a saleable condition with all tags attached & original packaging.
Please contact us if you are unsure of any of the above. If a customer enters the incorrect details resulting the parcel is sent to the wrong address will not be responsible and will pass over any attempts at retrieval to the customer. Our returns team will refund an order (less carriage) if it is sent back to us by the courier and you will be notified of the refund. After that if a customer still wants the item(s) they will have to place a new order. If you have selected a next day service you will need to ensure that you are at the specified delivery address on that day as the courier will require a signature. If you order on Friday after the cut-off then your order will be processed on Monday. We process our orders Monday to Friday, we do not process orders on Saturday and Sunday. Unfortunately, we can't offer next day delivery to Northern Ireland and certain Scottish postcodes (please contact us for clarification).
If an order featuring any Carhartt WIP items is placed with shipping to any of these regions a full refund will be given immediately. Regrettably we are unable to send any Carhartt WIP items to the US, Canada, Australia, Italy or Asia, due to distribution restrictions. PLEASE NOTE: During the busy Christmas period we cannot guarantee next day delivery.Īll orders from Non-EU countries are tax exempt meaning that the VAT will automatically be removed from your order this is not applicable to sale items. Northern Ireland)ĮU & Worldwide - DHL (Via Global-E) Prices vary by country UK - Express Next Working Day Delivery: From £5.25 (APC Exc.
UK - Standard Shipping (Tracked 2-3 Day Shipping): £4.75 (Royal Mail) We ship internationally to every country in the world but due to some restrictions we may have to contact you for further information with regards to your address details.
Rest of World orders are £15.We offer free UK delivery on all orders over £80, however this offer isn't applicable to sale items. Interlink are a popular service with many advantages, one of them being their handy 'one hour time slot' notification which sends the customer an SMS specifying the hour in which their parcel can be expected.Įuropean orders are £10.00 per order (Maximum TWO pairs of footwear per order) Saturday Delivery is also available upon request.Īll UK orders are dispatched using our reliable courier service, Interlink. Special Next Day Delivery is also available upon checkout (Ordered before 4pm, Special Delivery items will be delivered the next WORKING DAY before 1pm). Triads will normally deliver your order within 2 working days (UK). The same also applies to Barbour products.ĪLL UK ORDERS ON OR OVER £100 WILL BE SHIPPED FREE OF CHARGE. We will not dispatch any orders made outside of the EEA and they will ultimately be cancelled. Please note, Vivienne Westwood earrings are excluded from our normal returns process for hygiene reasons.īrand Restrictions - Unfortunately, we are unable to ship adidas and Patagonia products outside of the EEA (European Economic Area) due to restrictions set by the brand.